Conditioning in October (!)
and I have spent the last several weeks online at Sears.com
looking for some air conditioners. We found some that we thought
were a good deal, so we went ahead and bought some. The thing
is, with MS I cannot perspire, so when I get hot, I stay hot,
and all my symptoms are worsened until I cool off. This is
why when Im at the beach I spend most of the day sitting
IN the lake so I dont get overheated from the sun. Same
goes for the house. If it gets too warm in here, Im
basically done until I cool off. Thats where air conditioning
comes into play for me.
to the ordering. Herman and I choose a few units and we think
its all set. It even shows there is a store pick up
to save on shipping. So we chose Rotterdam Mall since thats
the closest store to us. Here begins the "fun."
Turns out, the store didnt actually have the inventory
that the web site showed they had. We got a call several days
later telling us that. So we tried to reorder it and have
it shipped directly to us and we'd pay shipping. The nice
person at Sears.com told us shed waive shipping charges
because of the headache wed encountered. We hung up
the phone thinking, "Boy, that worked out well."
more "fun" daily after this. We received an email
notification telling us Herman had charged beyond his limit.
Which we knew for a fact he hadnt done. Turns out that
they had charged us for the unit they didnt have. Which
brought us above his credit limit as a new customer. From
here a series of phone calls trying to get credit straitened
Herman hates being on the phone to begin with. Add to this
a bunch of bureaucratic nonsense about which Sears department
can access what at which times (never when we called, it seemed).
Well. Spoke to about twelve different people, all of whom
admitted that the web site and store service were not really
compatible. The upshot was, Herman had to call the Rotterdam
Sears Store and ask them to specifically credit his account
the amount of the non-existent unit because Sears credit nationally
would not allow the transaction.
wound up being connected to a Kelly in Kansas who set up a
three way call with a Jason in Iowa (where they have LOTS
of air conditioners) and as of last night at midnight we (keep
your fingers crossed) are told the air conditioner will be
ready for store pick up three weeks henceforth. Which will
be when I dont need it in the fall, but at least Ill
have it for next summer. Ill keep you posted
Spira, a native of Cleveland who pursued an acting career
in NYC and Los Angeles, now pursues free lance writing from
Caroga Lake here in Fulton County. Previous columns may be
accessed at her web site www.kathrynskorner.com"